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GN SPARKLE SHIPPING POLICY

PRIVACY POLICY

 Thank you for choosing GN Sparkle for your jewellery needs. Below is our shipping policy to help you understand the shipping process for your orders.
 

1.   Shipping and Delivery Timeframe: Our standard shipping and Delivery time is 10-15 working days within India. However, please note that this timeframe is subject to change depending on external factors like the Covid-19 situation or natural calamities such as floods. In such cases, delivery may take longer, and we appreciate your understanding and patience.

2.  Shipping Costs: The shipping cost for orders within India may vary between Rs. 100 to Rs. 300 or at actual cost as depending on the weight, size, and delivery location. Not all products may be eligible for free shipping.

3.  For International Orders: The shipping costs will vary based on the destination of the country and will be calculated during the checkout process.

4. International Orders Delivery Timeframe:  International Shipping and Delivery time May Vary Depending on your Location.

5.  Order Processing Time: We strive to process and ship your orders as quickly as possible. The order processing time is typically 3-5 working days from the date of order placement.

6.  Order Tracking: You can track the status of your order through the leading courier companies we partner with. Once your order is shipped, you will receive an email with the courier tracking details. Please use this information to track your shipment's journey until it reaches your doorstep.

7.  Shipping Restrictions: Shipping restrictions, if any, will depend on the policies of our partner courier companies. We strive to provide shipping services to as many locations as possible, but in some cases, certain regions or countries may not be serviceable due to courier company limitations.

8.  Lost or Damaged Goods: In the rare event of a lost or damaged shipment, please contact us immediately at gnsparkle13@gmail.com with your order number specified. We will investigate the issue and work towards resolving it as quickly as possible.

9.  Returns and Exchanges: At GN Sparkle, we take utmost care to ensure that our products are of the highest quality and are carefully packaged before shipping. Therefore, we generally do not accept returns or exchanges unless the delivered product is defective or damaged upon delivery by the company. In such cases, please contact our customer support, and we will assist you with the necessary steps for a replacement or refund.

 

We hope this shipping policy clarifies the shipping process for your orders with GN Sparkle. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing us for your jewellery shopping needs. Happy shopping!

Last Updated 26 Jan 2024

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RETURN & EXCHANGE POLICY

At GN Sparkle, we strive to provide you with the finest quality jewellery products and exceptional customer service. We understand that sometimes situations may arise where you may need to return or exchange a product. Below is our return and exchange policy to guide you through the process:

1. Defective or Damaged Products: If you receive a product that is defective or damaged upon delivery by the company, please contact our customer support team at gnsparkle13@gmail.com within 48 hours of receiving the order. To expedite the process, kindly include your order number, a description, and clear images of the defect or damage in your email. We will review your case and assist you with the necessary steps for a replacement or refund.

2. Conditions for Return or Exchange: Please note that we generally do not accept returns or exchanges for reasons other than defects or damages as stated above. Since jewellery is a delicate product, we prioritize quality control to ensure your satisfaction. However, if you have any concerns about your order, please contact us, and we will do our best to address them.

3. Time Limit for Returns or Exchanges: You must contact our customer support team within 48 hours of receiving the product if you wish to initiate a return or exchange due to defects or damages.

4. Return Shipping Instructions: In the event of a return or exchange, our customer support team will provide you with detailed instructions on how to proceed. We may arrange for the return shipping or provide you with the necessary return address and guidelines.

5. Product Condition for Returns or Exchanges: To be eligible for a return or exchange, the product must be in its original condition and packaging. Please ensure that the jewellery is unworn, unused, and with all tags and protective seals intact.

6. Refunds and Replacements: Once we receive the returned product and verify its condition, we will process the refund or send out the replacement accordingly. Refunds will be issued to the original payment method used during purchase.

7. Non-Returnable Items: For hygiene and safety reasons, certain items, such as earrings, may be non-returnable or eligible for exchange.

8. International Orders: For international orders, the same return and exchange policy applies. However, customers are responsible for any return shipping costs, customs duties, taxes, or import fees incurred during the process.

If you have any questions or require further assistance regarding our return and exchange policy, please do not hesitate to contact our customer support team at gnsparkle13@gmail.com. We are committed to ensuring your satisfaction with our products and services and will be glad to assist you with any concerns you may have.

 

Thank you for choosing GN Sparkle for your jewellery needs!

Last Updated 26 Jan 2024

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